Returns and refunds – AYVI

You have 14 calendar days to return an item from the day you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and needs to have the receipt or proof of purchase. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card or original form of payment. You will be responsible for paying for your own shipping costs for returning your item, these are not refundable. If you want to return your complete purchase, shipping costs will be refunded.

Returning through the mail

With the above mentioned return conditions in mind you can return your purchase through the mail with the return form.


Send your return to the following address and don’t forget to prepay.

AYVI Amsterdam BV

Poortland 240

1046BD Amsterdam

The Netherlands


You will receive the credit within 14 days, depending on your card issuer’s policies.

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